Privacy Policy

This Privacy Policy describes how fraochfloral.co.uk (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or request a quote from the Site. The privacy of our users is extremely important to me, and we encourage all users to read this policy very carefully because it contains important information.

• Who we are.
• How and why, we collect, store and share personal information.
• Your rights in relation to your personal information; and
• How to contact me in the event you have a complaint.

Who we are

FRAOCH FLORAL DESIGN (‘I’, ‘we’, ‘our’) collect, use and are responsible for storing certain personal information (‘you’, ‘your’, yours’)

Personal information I collect and use

Personal information is information which you can be identified from (and does not include and anonymous information)

Types of personal information

We may process the following personal information in relation to you:

• Your name
• Your partners name
• Email address
• Contact number
• Wedding date
• Ceremony Venue name
• Reception venue name
• Pinterest URL

Collecting personal information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your quotes.

In general, your personal information will be processed for the following purposes:

1. Completing contact or quote details
2. To provide products or services to you to fulfil your query or your quote
3. To provide you with invoice and/or order confirmations
4. To communicate with you

How long your personal information will be kept

Your personal information will only be kept for the period which is necessary to fulfil the above purposes.

I envisage that your personal information shall be retained by us for the following

1. User data will be stored until the purpose date was collected and achieved
2. For accountancy purposes your order and invoice details are stored for a period of 8 years

After the period described above, your information shall be properly deleted and anonymised.

Who we share personal information with

I may disclose user personal information with any member of my team who reasonably needs access to your date to fulfil query or order requirements. On any occasion where any of your personal information is shared, I shall only permit them to process such information for our required purposes, under my specific instruction and not for their own purposes

Other disclosures

I will not sell or share your data with other third parties, except in the following cases.

• If the law requires it.
• If it is required for any legal proceedings.
• To prove or protect our legal rights.
• To buyers or potential buyers if I seek to sell this company.

If you follow hyperlinks from our site to another site, please note that we are not responsible for or have no control over their privacy policies or practices.

Keeping your information secure

We will ensure the proper safety and security of your personal information by using technological measures to keep your information secure.

Children

Our website is not intended for use my children (anybody under the age of 18). We do not intend to collect data from children.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

Your rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.

Cookies

A cookie is a small file stored to your computer hard drive or device when you visit our Site. Its purpose is to collect data related to the users’ browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of the user experience.

We use cookies to optimize your experience on our Site and to provide our services.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted.

Do not track (DNT)

Do not track is a privacy preference that you can set in certain browsers. We do not track users of our site over time or across third party websites and therefore do not respond to DNT signals.

Changes to this privacy policy

This privacy policy was published on the 13th March 2025 and last updated on the 13th March 2025.

We may update this Privacy Policy from time to time to reflect, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact Jenni Malcolm-Fraser by e-mail at fraochfloral@gmail.com or by mail to 42 Newhall Gardens, Dundee DD2 1TW